(Springfield, OR) — PacificSource Health Plans is pleased to welcome Tracy-Ann Mussenden as vice president of medical management. She will be an important member of PacificSource’s executive team, overseeing utilization and care management as well as health promotion and wellness for members.
Mussenden has more than 19 years of experience helping teams implement clinical operations and utilization management strategies as well as improve operational quality and efficiency. She has held leadership roles at Kaiser Permanente, Centene, and Meridian Health. Most recently, as senior director of utilization management and clinical operations at Kaiser Permanente, she drove improvements in patient care and cost savings.
“Tracy-Ann has a strong track record of improving care quality, cost efficiency, and customer satisfaction,” said PacificSource Executive Vice President and Chief Medical Officer Dr. Shawn Akavan. “Her appointment to this role exemplifies PacificSource’s commitment to delivering access to better health, better care, and better costs to the people and communities we serve. Her leadership approach reflects our company’s values, and I look forward to her joining the team to help us reinforce those values in our everyday work.”
Mussenden holds a Bachelor of Science in nursing from Nova Southeastern University (Florida) and a Master of Executive Health Administration from Florida Atlantic University. She is pursuing a Doctor of Health Administration from Capella University. She is also a registered nurse.
Mussenden will be primarily based out of PacificSource’s Tacoma, Wash., office.
About PacificSource Health Plans:
PacificSource Health Plans is an independent, not-for-profit community health plan serving the Northwest. Founded in 1933, PacificSource has staff who live and work throughout Idaho, Oregon, Montana, and Washington. The PacificSource family of companies employs more than 1,900 people and serves over 600,000 individuals throughout the Greater Northwest. For more information, visit PacificSource.com.